Websites of several banks, airlines and tech companies down due to widespread outage

Image credit: Business Insider India

Websites of several airlines, banks and technology companies including Delta Air Lines, Costco Wholesale Corp, Paytm, Zomato and American Express were facing outages on Thursday.

This is the third such incident in a span of just two months, after multiple outages hit social media, government and news websites across the globe in June, with some reports pointing to a glitch at U.S.-based cloud computing services provider Fastly, according to reports.

Cloud service provider Akamai Technologies gave an alert on Twitter stating “Akamai is experiencing a service disruption. We are actively investigating the issue and will provide an update in 30 minutes.”

They further added “We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.”

“We are aware of an emerging issue with the Edge DNS service,” it said on its website.

Reports by users showed 4,000 issues on Airbnb’s website, while about 1,800 Home Depot users reported problems, according to outage tracking website Downdetector, the report added.

Both Paytm and Zomato had given an alert on Twitter saying that their services were affected by an Akamai outage.

Akamai Technologies further said that they are monitoring the situation and can confirm that this was not a result of a cyberattack on the Akamai platform.

DNS is a service that translates readable domain names to machine-readable IP addresses, connecting it to a server and delivering the requested page on the user’s phone or laptop.

The websites had started going back online after an hour of disruption.

According to an update by Akamai Technologies on Twitter, Upon rolling back the configuration update, the services resumed back to normal operations and they confirmed that this was not a cyberattack against Akamai’s platform.

They further added “At 15:46 UTC today, a software configuration update triggered a bug in the DNS system, the system that directs browsers to websites. This caused a disruption impacting the availability of some customer websites.”

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