Users in Singapore and other part of the world were unable to access Microsoft Teams from as early as 9am on Thursday (July 21).
This happened after a recent update caused a broken connection to an internal storage service, the company said, which was reported by The Straits Times. Microsoft attributed the outage to “a recent deployment [that] contained a broken connection to an internal storage service”.
“We’ve received reports of users being unable to access Microsoft Teams or leverage any features,” said Microsoft on Twitter at 9.47am. Thousands were affected in other countries around the same time, including more than 4,800 in the United States and over 18,200 in Japan.
“We’re working to direct traffic to a healthy service to mitigate impact.” Microsoft Teams users reported problems in Australia and New Zealand, as well as across most Asean countries. Impacted users were unable to access Teams or “initiate messaging, calling, and meetings.”
The vendor also later confirmed some downstream impacts, including to Microsoft Word integration with multiple services, Office Online, and SharePoint Online.
“The desktop app may sign in successfully, though all functionalities may be down, and users may see the following message: ‘We ran into a problem. Reconnecting…’,” Microsoft said. “Users leveraging the web client may see a message stating ‘Operation failed with unexpected error’.”
Outages are on the rise globally. Apart from Microsoft, recently, Amazon and even Facebook had outages which caused a lot of inconvenience to users around the world.